PROFESSIONAL EXPERIENCE

Credit Suisse, Information Technology, Zurich, Switzerland
Head Production Services and Support, IT Private Banking

• Main task: Designing, building-up and running a central application support organization globally for IT Private Banking using the whole process landscape of ITIL
• Responsible for all application support units for IT Private Banking globally (~1'200 applications in Switzerland, Asia-Pacific, Europe and the Americas) including 1st and 2nd level support, incident and problem management, service management and reporting, as well as coordination of release deployments
• Management of 180 internal and external application support personnel for IT Private Banking in Switzerland
   

Credit Suisse, Information Technology, Zurich, Switzerland
Head Synthetic Development and Test Environments

• Main achievement: Brought a ground-breaking invention down to actual implementation by re-focusing a multiple year-long project, implementing the first real-life proof-of-concept, and gaining organizational backing for the transformation of all application development and testing activities in Switzerland enabling quality improvements and off-shoring
• Engineering Manager of a business unit responsible for designing and building an application development and testing environment based on purely synthetic data (virtual bank) to enable the bank's sourcing strategy and improve time to market
• Management of a team of 80 internal and external, partially off-shored engineers
   

Credit Suisse, Information Technology, Zurich, Switzerland
Head Software Engineering Streetside

• Main achievement: Re-engineered a business unit, its interfaces and systems by implementing global project governance, release and configuration management, incident and problem management, as well as quality and risk management which lead to enhanced system avail-ability, team stabilization and significantly higher customer satisfaction globally
• Management of a business unit responsible for engineering and running the bank's global messaging hub that connects more than 80 Credit Suisse banks to all interna-tional financial networks (SWIFT, SIC, EuroClear, CLS London, etc)
• Responsible for one of the bank's most critical IT production environments that op-erates globally round the clock
• Management of a team of 40 internal and external software engineers 
   

Head Security Engineering

• Main achievement: Consolidated multiple audit issues, implemented coordinated tracking and reporting mechanisms, solved and successfully closed several past-due items
• Responsible for applicatory and technical security engineering and development, including Unix and mainframe access systems, web entry infrastructure, PKI and custom made authorization and rights management systems for both external customer and internal employee authorization and authentication
• Management of a business unit of 60 internal and external security specialists and project managers, and steering of several company-wide strategic security projects
• Interface with customers, the Chief Information Security Officer and security architecture to define strategies and manage the initiative portfolio
   

Head Management Services

• Main achievement: Co-managed a strategic organizational change project to realign all 1'200 systems engineering and IT production employees in Switzerland
• Chief of Staff responsible for finance, controlling, vendor management, contracting and quality, including management of the divisional software budget of CHF 100m annually and a staff of 30
• Responsible for management of complex, cross-departmental infrastructure pro-jects, and enabling the methodology and the career path for project management
• Member of the senior management team of the CS Systems Engineering depart-ment and stand-in for the department head
   

Sun Microsystems Professional Services, Zurich, Switzerland
District Manager

• Main achievement: Turned around service operations from a risky and loss-making business to a predictable and profitable professional services business
• Business and Operations Manager for Professional Services, responsible for the Swiss districts East and Central generating revenues of USD 17m per year with 60 infrastructure and project management services professionals
• Management of profit and loss of the districts, including strategic positioning, con-trolling of offer design and delivery, contract and margin management, steering of key projects, and management of customer relations
• Member of the senior management team of Sun Professional Services
   

IBM Consulting Group, Zurich, Switzerland
Management Consultant

• Main achievement: Designed, built-up and successfully implemented a new services portfo-lio based on electronically enabling HR
• Certified consultant in Business Transformation; tasks included identifying, build-ing and enhancing business opportunities; negotiating and selling engagements; project management and project consulting activities
• Engagement Manager of various client projects; duties included client relationship and project management, staff supervision of up to 10 professionals, as well as con-tent work on the project
• Implementation Manager for creation of a new business unit for e-business consult-ing; duties included design of strategy and structure, plan of set-up, location search and re-construction management, design of skills profiles, and personnel recruiting
   

Motorola SPS, Human Resources IS Department, Phoenix, AZ, USA
Intranet Strategist

• Main achievement: Development of a web-based HR self-service system that significantly reduced process cycle time and improved process quality
• Managed the front-end design and development team of an HTML/Java-based transaction and workflow system for SAP R/3
• Managed a world-wide HR Knowledge Management project and architected a sys-tem to enable HR to share best practices
• Implemented SAP R/3 HR Master Data and Payroll in the US, Asia and Europe and acted as international liaison for the worldwide project implementation
   

OTHER EXPERIENCE

University of Heidelberg, Germany
Network Supervisor (University Computer Center)

• Managed the operation of the university's Local Area Networks
• Provided consulting and support services to students, faculty and staff in computer related subjects
• Developed and gave lectures in different computer related fields
   

University of Heidelberg, Germany
Teaching Assistant (Department of Business Administration)

• Designed a curriculum and developed mathematics study materials
• Taught Advanced Mathematics to Business Students
   

Volkshochschule Stuttgart, Germany
Teacher and Lecturer for the City of Stuttgart’s Adult Evening School

• Designed and developed training material for an Industry Association accredited class
• Taught that class once a week in Basics of Computer Science
   

Bundeswehr, Mannheim, Germany
Telecommunications Officer, First Lieutenant (German Armed Forces)

• Led, trained, managed, and evaluated a 30-man telecommunications platoon
• Planned, organized, and managed daily operations and special projects
• Developed strategic objectives and designed tactical actions
   

EDUCATION

Swiss Finance Institute, Zurich, Switzerland
Advanced Executive Program

• Executive education program management, banking and finance
  

Stanford Graduate School of Business, Stanford, CA, USA
Stanford Executive Program (SEP)

• Flagship executive education program in general management for senior executives on business, management and leadership
  

Academy of Applied Psychology (HAP), Zurich, Switzerland
Post diploma Studies in Change Management and Organizational Development (NDK)

• Course work in organizational structures, cultures, development and change management including diagnosis, envisioning and management of change projects
   

University of Southern California Marshall School of Business, Los Angeles, CA, USA
Master of Business Administration (MBA)

• Concentration: International Management
• Dean’s List, GPA: 3.7
• Invited to join Beta Gamma Sigma Honor Society
• Full-time merit-based scholarship of DAAD (German Academic Exchange Service)
   

Hong Kong University of Science and Technology (HKUST)
Selected for USC's Dean's International Fellows Program

• Course work in Finance and International Telecommunications and Media
   

University of Heidelberg, Germany
Master of Computer Science in Medicine

• Concentration: Management Information Systems
• GPA: 3.6
• Invited to join the university’s Ph.D. program including offer to join highly selective staff of the Information Systems department (declined in favor of studying Business Administration in the U.S.)
   

ADDITIONAL INFORMATION

• Frequent speaker and lecturer of inauguration and management development programs
• Published articles on eHR (2001/2003) and presented the subject to various audiences
• Authored a chapter on Knowledge Management of an e-business book (1999)
• Published two books on PC-Operating Systems (1992) and Networks (1994, 1997)
• Assists in establishing web and e-commerce presence for small businesses
• Enjoy hiking, mountaineering, snow shoeing, in-line skating, ocean sailing and playing drums